Privacy Policy

Last updated: November 3, 2026. This policy covers scoophvac.com and the tools on it. Superior CO-OP HVAC, 2531 NY-22, Cambridge, NY 12816 (“we”) runs this site. Questions: info@scoophvac.com or (518) 719-5614.

What we collect

• What you type in. Name, phone, email, address and ZIP, and anything you write when you request an estimate, book or reschedule, chat with us, or use the Heating Cost Calculator (including the energy bills, fuel use and home details you enter).
• Photos you choose to keep. In See It On Your Wall, your photo stays on your device while you place the unit. It is uploaded only when you tap to keep the picture and send your details, so we can text or email it back and show it at your estimate.
• Public property records. When you enter a street address in the calculator, we look up public records for the home (such as square footage and year built) through a property-data service to pre-fill the form.
• Usage data. Pages visited, device and browser type, approximate location from your IP address, and how you arrived, collected by Google Analytics and our own server logs. Your browser may store a small setting (for example, that you closed the announcement bar).
• Calls and texts. If you call or text our lines, including the 24/7 booking line, the call or message and its details are recorded in our phone and customer system so we can book and follow up.

How we use it

To answer you, schedule estimates and service, prepare your estimate and calculator report, send appointment confirmations and reminders, follow up on your request, keep warranty and service records, and improve this site. We do not sell or rent your personal information, and we do not share it with other companies for their own marketing.

Who we share it with

Only the service providers that run our business for us, under their own privacy and security terms: our customer and messaging platform (chat, forms, texts and email), Housecall Pro (scheduling, estimates and job records), Google (Analytics, Workspace email and maps), our web host, the property-data service used by the calculator, and our financing partner if you choose to apply. We may also disclose information when the law requires it.

Text messages

We text you only if you give us your number and agree to it, for example by checking the text box on a form. Texts can include appointment confirmations, reminders, your estimate or photo, and follow-up about your request. Message frequency varies. Message and data rates may apply. Reply STOP to stop at any time, or HELP for help. Agreeing to texts is never a condition of buying anything. Your mobile number and text consent are never shared with third parties for their marketing.

Cookies and analytics

We use Google Analytics to understand which pages help people. You can block cookies in your browser settings or install the Google Analytics opt-out add-on; the site still works without them.

How long we keep it and how we protect it

We keep customer and job records as long as we service your equipment and as required for warranty, tax and legal reasons. Calculator leads and kept photos that never became a customer are deleted on a regular schedule. The site is served only over encrypted connections, and staff tools require a login.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it (except records we must keep by law or for an active warranty). Email info@scoophvac.com or call (518) 719-5614. To stop emails, use the unsubscribe link in any email; to stop texts, reply STOP.

Children

This site is for homeowners and is not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

If we change this policy, we will update the date at the top of this page.